Privacy Policy

1. Information We Collect

Personal Information

When you use Courierify, we collect:

• Account information (name, email, phone number)
• Business information (company name, address, tax ID)
• Payment information (processed securely through our payment partners)
• Customer information for shipments (recipient details)

Usage Information

We automatically collect:

• Platform usage data and analytics
• API usage statistics and performance metrics
• Device information and browser details
• IP addresses and location data

2. How We Use Your Information

We use your information to:

• Provide courier management services
• Process shipments and COD settlements
• Ensure Finance Act 2025 compliance
• Improve our platform and services
• Communicate important updates and support
• Comply with legal obligations

3. Data Sharing

We share your information with:

• Courier Partners: Shipment details necessary for delivery
• Payment Processors: Secure payment and settlement processing
• Government Authorities: When required for Finance Act 2025 compliance
• Service Providers: Third-party services that help us operate our platform

We never sell your personal information to third parties.

4. Data Security

We protect your information through:

• End-to-end encryption for sensitive data
• Secure HTTPS connections for all communications
• Regular security audits and monitoring
• Access controls and authentication measures
• Compliance with international security standards

5. Data Retention

We retain your information:

• Account data: For the duration of your account
• Shipment data: For 7 years (as required by Pakistani law)
• Financial records: For 7 years (Finance Act compliance)
• Usage data: For 2 years for analytics purposes

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Export your data in a portable format
• Opt-out of marketing communications
• File complaints with data protection authorities

7. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Analyze platform usage
• Improve user experience

You can control cookies through your browser settings.

8. International Transfers

Your data may be processed outside Pakistan when:

• Using cloud services with international infrastructure
• Integrating with global courier networks
• Providing technical support

We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

Courierify is not intended for use by children under 18. We do not knowingly collect personal information from children.

10. Updates to This Policy

We may update this privacy policy periodically. We will notify you of significant changes via:

• Email notifications
• Platform notifications
• Updates on our website

11. Contact Information

For privacy-related questions or requests:

• Email: privacy@growzar.com
• Address: Dadex House, Shahra-e-Faisal, Karachi, Pakistan
• Phone: +92-336-2172665

This privacy policy applies to all users of Courierify services in Pakistan and internationally. By using our services, you consent to the practices described in this policy.